Chatbots Guide: For most people, Chatbot is a new phenomenon that only recently came in limelight after the extensive increase in the use of Artificial intelligence and Machine learning.

But chatbots have always been there around us for the last two decades, although the technology was very primitive and the places of its use were very limited.

The rise of the smartphone era and the evolution of handling each and every potential client or user has brought this new facet of technology to the disposal of the majority of the world’s population. 

According to a survey done in 2018, 1 out of 4 people has already used a chatbot, which is around 2 billion people.

Nowadays, People visiting websites using web apps or wanting to enquire about a request or the order they placed can all be assisted using a chatbot. 

In this article, we are going to give you an overview of what chatbots are, their different features, types, their working, and much more. 

Chatbots Guide – Let’s first define, What a chatbot really is!

Chatbots Guide – What is Chatbot?

A chatbot is a software application used to lead an online chat discussion through text-to-speech or text, rather than giving personal contact to a live human specialist.

Artificial Intelligent or AI chatbot is software that can recreate a human-like discussion between a client and a chatbot with the use of Natural language processing techniques . It expands the client reaction rate by being accessible day in and day out on your site.


  • Pre-Trained
  • Autonomous Reasoning
  • Free to Explore
  • Emotionally Intelligent
  • Integrates with CRM
  • Omni-capable
  • Conversational Maturity


Chatbots are very good at doing redundant work and tasks nonstop. They can work alone or close by people and are successful at finishing 60-90% of a normal human group’s responsibility, contingent upon the utilization case.

4. TYPES OF CHATBOT – Chatbots Guide

Chatbots analyzes and processes data to provide instant replies to a wide range of clients’ solicitations with AI-based chatbots and pre-defined rules. There are two types of chatbots:

  • Rule-based chatbots 

It follows the predefined ways during discussions. At every step of the conversation client has to unequivocally pick from one of the many options provided by the chatbot. It is a basic chatbot which only provides solutions for already mentioned questions.

  • Conversational chatbots 

Conversational chatbots are also known as virtual or digital assistants. Conversational chatbots are significantly more smart, personalized, and interactive than rule-based chatbots.

It converses with the clients as in a manner people talk and convey, Users in a way normal people talk and convey with each other, in every situation and circumstance


Chatbots work by identifying and analyzing the purpose of the user’s request to understand the main purpose of that particular topic or the message.

After the AI analyzes the data a proper reply is conveyed to the user. When the data is received by the chatbot, it analyzes it and a proper reply is given.

  • The chatbots work by embracing three order strategies.
  • Pattern matching
  • Natural Language Understanding (NLU)
  • Natural Language Processing (NLP)

6. Pattern matching – Chatbots Guide

Bots use design matches to bunch the text and it creates a fitting reaction from the customers. AIML or Artificial Intelligence Markup Language is a standard model of writing these models.

Natural Language Understanding (NLU)

NLU is defined as the ability of a chatbot to understand a human. NLU follows three explicit ideas. They are: 

  • Expectations
  • Context
  • Entities

Natural Language Processing (NLP)

NLP bots are used to basically convert the speech or text message conveyed by the user into a more tangible data which can then further be processed to give a proper reply to the user.

  • Tokenization
  • Sentiment Analysis
  • Normalization
  • Entity Recognition
  • Dependency Parsing


  • Ticketing Bots
  • Download Bots
  • Social Media Bots
  • Spam Bots
  • Scraper Bots
  • Spider Bots
  • Web crawlers
  • Chatbots
  • Gaming bots
  • Shopping bots
  • Monitoring bots
  • Transactional bots
  • Informational bots
  • Entertainment bots


The benefits of using chatbots for your business are available 24*7, automation of repetitive work, handling customers, helps you save money, provides 100% satisfaction to customers, and so on. Using a chatbot can greatly elevate the user experience and increase the number of client requests handled per day.

Not only this, It enables users to use self-help services, hence decreasing the number of solicitations for human specialists. Readers, these are just a few of the many perks offered by chatbots, and stray tuned with us for more illustrated knowledge on chatbots.

We here at helloYubo develop chatbots for all kinds of services whether it is for B2B services or B2C services. The name of the chatbot developed by our expert team of developers is Yubo.

It is a multilingual chatbot with a total number of 108 languages to converse with. It uses NLP to have human-like discussions.

You can connect with our sales and support team to know about it more or you can directly use a free trial version of the Yubo from our website itself.

Read More: What is Chatbot? What is Chatbot’s work?

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